At Janove, we work hard to ensure your order is delivered safely and on time. Please review our shipping policy below for details on processing, delivery times, tracking, and other important information.
Order Processing
All orders are processed within 1–3 days.
Processing includes order verification, quality checks, and packaging. Orders placed on weekends or holidays will begin processing on the next business day.
Once your order is handed over to the carrier’s warehouse, it cannot be changed or cancelled.
Shipping Times
Because we work with international fulfillment partners, shipping times may vary.
Our typical delivery window is:
✨ Estimated Delivery: 7–15 days
This timeframe may vary depending on:
Please note that these are estimates, not guarantees.
Shipping Costs
Shipping is automatically calculated at checkout based on your location and chosen shipping method.
Occasionally, we offer free shipping promotions—these will be clearly displayed on our website.
Tracking Your Order
Once your order has shipped, you will receive a tracking number via email.
Tracking information may take 1–3 days to update, depending on the carrier and warehouse handling your order.
If your tracking hasn’t updated after a few days, this is normal during international transit.
Delivery Issues
If your order is delayed, stuck in transit, or appears lost, please contact us at:
📧 info@wearjanove.com
We will contact the warehouse or carrier to investigate and provide the best possible resolution.
Wrong Address Disclaimer
Please ensure your shipping address is entered correctly at checkout.
Janove is not responsible for orders delivered to incorrectly entered addresses. If the order has not yet shipped, we may be able to correct the address—contact us immediately.
Customs, Duties & Taxes
Customers are responsible for any customs fees, import taxes, or duty charges that may apply depending on your country’s regulations.
These fees are not included in our product or shipping prices.
Incomplete Deliveries or Returned Packages
If a package is returned to us due to an incorrect address, refusal of delivery, or failure to collect from the carrier, we are unable to reship the item. Refund eligibility will be assessed on a case-by-case basis depending on the reason for return.
Contact Us
For any questions about shipping, tracking, or delivery times, our team is always here to help.
📧 info@wearjanove.com
